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Customer Care

Your satisfaction is paramount to our business. This page contains relavent information related to your order including our return policy, taxation, and customization. If you still require additional assistance, please contact us.

Frequently Asked Questions
How long will it take to receive my order?
Can I make changes to my order after I place it?
What is your return policy?
Are the items I order in stock?
Do you have a catalog?
How do I return an item?
 
Placing an Order
What payment options do you offer?
Do you charge sales tax?
Sizing charts
How do I enter a coupon code?
May I order by phone?
How can I check the status of my order?
 
Using your online account
I forgot my password, what do I do?
How do I change my password?
How can I update my profile?
Can I view my order history?
 
Web Site Security and Policies
What kind of web site security do you use?
Is my credit card information safe?
What is your Privacy policy
 
Shipping Information
What are your shipping rates?
Will you provide a tracking number?
How do I tracking my shipment?
 
Customization
How much does customization cost?
Do you customize jerseys that I have not purchased through Action Spot Sports?
What types of processes do you use?
What types jersey's can you customize?
Can I return a Jersey that has been customized?
Are there any name restrictions?
 
Team Orders
What sports can you provide jerseys and uniforms for?
How much is customization for my team jerseys?
Can I get a quote?
How do I place a team order?
Do you offer volume discounts?
What other sports apparel do you offer?
Do you have a team apparel catalog I can browse?
 
 
How long will it take to receive my order?

That depends on a number of factors such as product availability, quantity, complexity, shipping method, and various other factors. Here is a general estimate of when an order will leave our facility:

  • In-stock Jersey (or other apparel) w/o Customization: Usually shipped within 3-5 business days.
  • Out-of-Stock Jersey (or other apparel) w/o customization: Usually shipped within 5 business days.
  • Jersey (in or out of stock) with Customization: 3 - 5 weeks.
  • Team orders: - Varies depending on size, sport. Call for estimate.

Can I make changes to my order after I place it?

Possibly. If you have found a mistake in your order or wish to make a change, please contact us ASAP. If your order has entered the production process, we cannot make any alterations. To avoid such situations, we strongly suggest that you review your order prior to submission, as we simply cannot guarantee that changes to your order are possible once it has been submitted.

What is your return policy?

We offer a 30-day return policy for any unused, non-customized and undamaged apparel. All apparel must still have all original tags attached to garment. There will be a 15% restocking fee for any returned items. Customized apparel cannot be returned. Please note that any incurred shipping fees are non-refundable and orders that originally included free-shipping will incur a $8.95 shipping fee deducted from the respective refund.

Special orders including Clearance items are not refundable.

Are the items I order in stock?

Although we try to stock all items we sell, product availability varies during certain times of the year. Regardless of our stock, we can obtain most products within 3-5 days.

Do you mail catalogs?

Action Spot Sports does not offer a print catalog for standard retail orders to help keep our prices so low. All products we sell are available for review on this web site with up-to-the-moment accuracy, unlike print catalogs that can be stale before they are even mailed to customers. We do offer a print catalog for our licensed professional teams in hockey and baseball leagues.

How do I return an item?

If you wish to make a return, please contact us 1-716.833.1787 or service@actionspotsports.com to receive an RA#. Then repackage your order in its original packing, ensuring it is well-protected from the elements, and mail to:

Attn: Returns Department
Action Spot Sports
3080 Main St
Buffalo, NY 14214


Placing an Order

What payment options do you offer?

Action Spot Sports gladly accepts Visa, Mastercard, Discover, American Express, PayPal, and Google Checkout payments for online purchases. We also accept personal checks and money orders by mail. Please note that we will not process any order until the funds have cleared. For local-pickups, we also accept cash.

For our larger customers, we can set up net 15 and net 30 terms. Clients who would like payment terms will need to pass a credit check before any terms are approved.

Do you charge sales tax?

We are required to charge sales tax for orders shipped to addresses within New York State. The rate is currently 8.75% which will be automatically added to order subtotals.

Sizing charts

Please visit our sizing charts page.

How do I enter a Coupon Code?

If you have a promo code, you will be prompted to enter this during the checkout process.

May I order by Phone?

Of course. Feel free to place your order by telephone at 1-716.833.1787

How can I check the status of my order?

You can check the status of your order by logging into your online account and viewing your order details. Please click here to login.


Using your online account

I forgot my password; what should I do?

Simply click here to have your password sent to the email address associated with your account.

How do I change my password?

Please login to your online account and visit your online profile to change your password.

How can I update my profile?

You can change your email address, shipping and billing information by logging into your online account here.

Can I view my order history?

Certainly! Just log into your online account and click on "Order History" to view past transactions


Web Site Security and Policies

What kind of web site security do you use?

Action Spot Sports is committed to using the latest website security "best practices" in conjunction with SSL encryption and strong database encryption of all personal and credit information.

Is my credit card information safe?

Your credit card purchase on actionspotsports.com is much safer than using your card in public locations such as restaurants or retail centers. All credit card information is sent over a secure tunnel for credit card processing.

What is your Privacy Policy?

Please click here for our Privacy Policy.


Shipping Information

What shipping providers do you use and what are your shipping rates?

Our shipping rates are very simple. We offer:

  • FREE SHIPPING for orders over $150.00 !!!
  • Flat-rate shipping via UPS (or USPS for PO Boxes) of $8.95 for orders under $150.00
  • UPS 2nd day shipping for time-sensitive orders. Rates will be computed in real-time depending on the shipping zip code.


Will you provide a tracking number?

Yes, a tracking number will be provided to you once your package has been shipped.

How do I track my shipment?

Use the tracking number sent to your email address and visit the shipper's web site for the most up-to-date tracking information.


Customization

How much does customization cost?

Customization price depends on the customization method, the complexity of the print, and overall amount of labor involved. On our site, most customizable apparel has a customization option displayed to the right of the item with the product's specific customization charges. For items that do not display a customization price, or for team orders, please contact us directly for a quote or click here for our online form.

Do you customize jerseys that I have not purchased through Action Spot Sports?

Yes! We can customize your sports jersey regardless of where it was purchased, and the price of customization is exactly the same*. If you would like an estimate for customization of your jersey, please click here

*Please note that there is an additional charge to strip existing customization, and not all customized jerseys can be stripped without damaging the original jersey.

What types of processes do you use?

We use the industry-proven tackle-twill, embroidery, hand-sewn, and heat sealed methods to customize your jersey. Action Spot Sports provides the best quality. Did you know that Action Spot Sports customizes jerseys for numerous athletic teams through professional football, hockey, and baseball? Rest assured that you are receiving the highest-quality product available.

What types jerseys can you customize?

We can customize almost all athletic apparel. Certain fabrics, however, do limit customizing options. Generally, if it can be customized, we can do it. Please contact us for further details.

Can I return a jersey that has been customized?

Once a jersey has been customized, we cannot accept any returns for refunds. If there is a problem with our craftsmanship, we will certainly repair or replace the item at our expense.

Are there any name restrictions?

Sports lettering has theoretical limits due to garment size, so we suggest keeping names to a dozen letters or less. The actual number is dependent on numerous factors such as team, sport, font, garment size, etc. Please contact us for more information.


Team Orders

For which sports can you provide jerseys and uniforms?

Action Spot Sports can provide full apparel for baseball, hockey, football, softball, soccer, lacrosse and many other sports. We also offer special discounts for academic institutions and multi-team leagues. Please call us today and speak with a Sales Associate for more information.

How much is customization for my team jerseys?

This depends on the sport, nature of customization, number of pieces, and complexity. Please contact us so we can better understand your needs and provide you with the most accurate quote possible.

Can I get a quote?

Yes, we can gladly provide a quote for our team customers. All other prices for licensed apparel are available on this site, and are up-to-the-minute accurate.

How do I place a team order?

Please contact us directly for a quote and a Sales Associate will be happy to help you through the process.

Do you offer volume discounts?

Yes! Please contact us for further details.

What other sports apparel do you offer?

In addition to jerseys, we offer a full line of apparel including outerwear, warm-up gear, and practice gear for a variety of different sports.

Do you have a team apparel catalog I can browse?

Certainly! Please give us a call and we'll be happy to send you a print catalog.